Terms & Conditions
Last Updated: March 9, 2025
Welcome to KACHCHA GHADAA. By accessing or using our website (the “https://kachchaghadaa.com”), you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.
GENERAL INFORMATION
The website is operated by KACHCHA GHADAA, a registered Partnership firm, having registered office at Surat, Gujarat, India. The terms “us”, “we”, or “our” refer to KACHCHA GHADAA. The domain https://kachchaghadaa.com is owned by KACHCHA GHADAA.
“You” or “User” refers to any individual or entity accessing, browsing, or using our website, including but not limited to customers, visitors, and business partners. “Services” refer to the products, features, and functionalities provided through the website. We reserve the right to update, modify, or replace any part of these Terms and conditions at our discretion. Your continued use of the website after changes constitutes acceptance of the revised Terms and Conditions.
ELIGIBILITY
By using the Site, you represent that you are at least 18 years old or have legal parental/guardian consent to use the services. You agree to use this Site for lawful purposes only and in compliance with these Terms and Conditions.
PRODUCT INFORMATION & ORDERS
At KACHCHA GHADAA, every piece is thoughtfully handcrafted, making each one truly unique. While we do our best to present accurate descriptions, slight variations in color, size, or material may occur due to natural craftsmanship and screen differences—adding to the beauty of handmade artistry. Availability of products may vary, but we are always creating something special for you.
To ensure a smooth and secure shopping experience, we carefully process all orders. In rare cases, if we notice any unusual activity, we may reach out for verification to keep your transactions safe and seamless.
PRICING & PAYMENT
Prices for our products are subject to change. We accept payments through secured third-party payment gateways. By providing your payment details, you confirm that you have the legal right to use the payment method. In case of payment failure, we are not liable for any loss or inconvenience.
SHIPPING & DELIVERY
We currently ship across India. Delivery is subject to the serviceability of our logistics partners. If your location is not covered, we would contact you to find best alternative solution to make the products reach to you. Delivery times may vary due to factors beyond our control, and we are not liable for any delays. Any damage during transit must be reported within 24 hours of delivery. For detailed information about the Shipping please refer to the Shipping & Returns section.
RETURNS & REFUNDS
We do not offer returns or refunds. However, a replacement will be provided only in the specified cases. For detailed information about the same please refer to the Shipping & Returns section. At KACHCHA GHADAA, each piece is thoughtfully handcrafted by skilled artisans, carrying with it the beauty of human touch. Due to the nature of handmade craftsmanship, slight variations in color, size, or texture—as well as minor imperfections—are natural characteristics, not flaws. These subtle differences make every piece unique and reflect the time, effort, and skill poured into its creation. We truly appreciate your understanding and support for handmade artistry. As a result, products cannot be returned or refunded for these natural variations.
INTELLECTUAL PROPERTY
All content on this Site, including but not limited to text, images, graphics, logos, and product designs, is the property of KACHCHA GHADAA and is protected under applicable intellectual property laws. Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
LIMITATION OF LIABILITY
We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site or our products. We do not guarantee that the Site will be error-free, secure, or uninterrupted.
INDEMNIFICATION
You agree to indemnify and hold harmless KACHCHA GHADAA, its affiliates, employees, and partners from any claims, liabilities, or expenses arising from your breach of these Terms and Conditions.
GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in Surat, India.
CONTACT INFORMATION
For any questions regarding these Terms and Conditions, please contact us.